The County Government of Baringo is committed to progressively address challenges faced by health facilities in order to further improve access to affordable healthcare services within the County.

Through support from Uraia Trust and Centre for Enhancing Democracy and Good Governance. (CEDGG), Baringo County's Health Services department has embraced the Community Scorecard, a two-way, ongoing participatory mechanism that enable residents and other stakeholders to jointly assess, plan, monitor, and evaluate public services, as a way of co-creating robust healthcare systems.

The Scorecard helps service users to give systematic and constructive feedback to service providers about their performance, while the service provider (government agencies/institutions), learn directly from communities about what aspects of their services and programs are working well and what is not, based on unique user experiences.

Led by the Director of Preventive and Promotive Health services Dr. Patrick Boruett, coordinators of various County healthcare programmes who spoke in Meisori and Sandai Dispensaries during community facility scorecard interface meetings on Monday and Tuesday respectively, assured residents that the County Government is keen on addressing the issues raised in the report, and thereby strengthen the array of services offered in all levels of Baringo hospitals.

Participants in the two meetings unanimously agreed that stakeholder conversations within the healthcare environment are important in positively influencing the quality, efficiency, and accountability in service delivery at different levels of care.

Among the issues raised by the Communities of Meisori and Sandai Dispensaries in the Scorecard report include the recruitment and deployment of more medical staff to primary health care facilities, giving priority to underserved locations, and formulation and publishing of an ambulance policy to enhance transparency and efficiency in delivery the service.

In addition to a call for the equipping and supplying the hospitals with adequate medical commodities to offer all the services expected of a level 2 facility, the report also noted the need to improve transparency, accountability and citizen participation in service delivery through publishing service charter, establishing public complaints mechanism and training of Health Facility Management Committees of their roles and responsibilities.

During the two scorecard interface meetings, government officials responded to feedback from different service-user groups of youth, men, women and persons with disability. The scorecard was consolidated into one report through a participatory process.

The facilities where the Community Scorecard reports have been done include Eldume Dispensary, Molo Sirwe Dispensary, Mochongoi Health Centre, Equator Health Centre, Sirata Dispensary, Ilngarua Health Centre, Meisori and Sandai Dispensaries.